![]() I stand by my warranties and normally never have to return to replace plant material because 98% of my clients are responsible and know how important it is to water when plants are acclimating to a new environment. My reviews are stellar because we do great work. Then when they don't get their way and they are the actual one who is at fault here comes the bad review with exaggeration and fabrication. Rick is the exact reason that i hate doing warranties because you always have people who want to abuse it. I talk to and do work for hundreds of people. And no i do not always recognize someone's number calling me 6 months after we complete a job for them. That is when i observed plants that died of lack of watering. I did come back to inspect the dead plant material so that is the first thing that is not true. It covers plants that just die for whatever reason but were taken care of. If something dies and i remove the plant and it is bone dry the warranty does not cover that. Even before we completed the work the plants installed in the front yard were not being watered and i had to tell him again that in order for the warranty to be applicable you must water. This is exactly what was stressed to him. The specimen need to be watered all the way through. The sprinkler system is not sufficient when you first plant. I made it very clear like i do with all of my clients that it is imperative to hand water new plant material excessively for the first three weeks. Bottom line is, as long as you owe him money he'll stay on top of things, but as soon as he has to replace any plants he becomes a ghost! Don't trust him. I've sent a few texts that were never answered. Since that time we have not heard from him at all. I gave him our address again so as he said, so he could swing by and see how many plants he would need. Fast forward to March 2023, I called him, he did not recognize my number, but texted back that he was in a meeting. This never happened! We have several texts and emails from Bill stating that he would honor his warranty and there would not be any issues. We were told by him that he was really busy and would get back to us. We started contacting Bill in October so he could get us on his schedule. ![]() We agreed with Bill to wait until it cooled down before replacing the dead plants. The issue is that he will NOT honor his warranty! We had several plants and trees die in the first couple of weeks after planting. Work Description: Landscape Design/Install Comments: We spent over $30,000.00 on landscaping with Turf Rescue in May of 2022. ![]() Landscape design: Design, build and maintain See More Turf Rescue gathers the preliminary information on how we can help our prospective client and formulates innovative landscape solutions that wow homeowners. What sets us apart from other contractors: From selecting the perfect centerpiece tree to accent flowers and ground cover, hardscaping, including patios, walkways, retaining walls or even an outdoor kitchen can be integrated into beautiful harmonious works of art that will provide you with outdoor enjoyment all year round.īedford, Euless, Flower Mound, Haslet, Coppell, Keller, Grapevine, Southlake, Justin, Hurst, Colleyville, Fort Worth, Arlington, North Richland Hills, Roanoke Whether your landscape is a blank canvas or a work in progress we can help make your dreams a reality by helping identify the right vegetation for your outdoor terrain. Our landscape designers and maintenance engineers have the experience and knowledge to help you plan and implement a landscape design that suits your taste and lifestyle. ![]() No landscaping job is too big or too small for the landscape professionals at Turf Rescue. Design, Drainage, Grading & Leveling, Lawncare, Custom Hardscapes, Rock & Stone Designs, Water features, Tree Removal
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